Realizing Your Marketing Plan through Online Advertising

Q: How can I use online advertising to expand my practice?

A: It’s easier than you think.

Marketing is a crucial part of any optical practice management plan, and with the Internet we have one of the most powerful tools ever created for putting our plans into action. More than with radio, television, and newspapers, you can use the Internet to harness broad-based yet extremely efficient advertising methods that will significantly enhance your practice. If you haven’t tried it yet, you should.

When optical practice management teams use traditional marketing methods—radio, television, and newspapers, as mentioned above—they miss out on a world of potential contacts. And that’s to say nothing of the cost of traditional advertising. Radio, television, and newspaper are simply more expensive. While these methods do reach customers, you can reach just as many people for a fraction of the cost with Internet advertising. That’s an opportunity to jump at.

No tool is better-suited than the Internet for reaching existing clients, past clients, and potential future clients. Online advertising is a 21st-century way of tackling a 20th-century issue—namely: I have a business, and I want clients for my business. How will I attract clients to my business?

The best way to advertise your practice on the Internet is through your own website. Make sure your patients know your URL and that your site is attractive and easily navigable. Collect patients’ e-mail addresses so you can send them updates that link back to your site, and watch as your number of daily visits increases.

Putting your marketing plan into action has never been easier. By spicing up your website, using business cards effectively, and getting patients’ e-mail contacts and communicating with them electronically, you will be well on your way to modernizing your practice and attracting new customers in the process. Who said optical management practice had to be difficult?

Optometric Practice Managment: Your Local Word Wide Web

Technology has certainly changed the way we think of optometric practice management.

It wasn’t long ago that the idea of linking image systems with an EMR was only a pipe dream. Now it is commonplace.

In fact, many of you have learned how some of these technologies actually become a working part of your marketing mix – with the ‘WOW’ factor of diagnostic technology exhibited at the chairside.

Therefore, for most, there is a natural progression to expand this premise further as we re-evaluate our optometric practice management offerings.

The new and improved patient cycle.

Technology now offers any size practice the ability to expand its reach-big time. We now have the capability, through internet and email marketing to build systems that automatically deliver these ‘WOW’ factors in between patient visits, while providing robust and measurable framework that makes it easy to add value.

It’s all about providing value.

Most people think of eye care marketing and email or optometric websites as extensions of the storefront or optical display. This is a mistake.

We worry about the visibly presentation and design much more than the actual substance or content.

The unfortunate reality is that we waste a lot of money on developing flashy (and often beautiful websites or email templates), without spending much time on the message and content.

I made these expensive mistakes myself.

It took me a while to come around and let go of the flash and focus on the patient.

Email broadcasts are an extension of the chairside.

You don’t fancy pictures, logos, or templates to create an effective message. By simply talking to patients through short, personal, yet informative notes, you are providing an invaluable service.

In essence, you are creating a unique conversation with hundreds or thousands of patients, both listening to their feedback, while teaching and training them how to use these systems.

As you gradually teach patients about their eyes and health, you are simultaneously showing them:

• How to make appointments conveniently online
• How to order contacts through YOUR online store
• Links to your blog or other places for information
• How to refer friends and family
• How to take advantage of special offers or new programs and/or services.

The best part? These systems are so cheap that it almost seems to good to be true. What other optometric management system can deliver this much ‘WOW’ and cost less than the average revenue collected from one patient per year?

Optometric Practice Management and the Internet

Consider two ways of looking at optometric practice management:

One practice looks at it in terms of what’s worked in the past for acquiring and retaining patients. Assuming an “If it’s not broken, why fix it?” mentality, they continually return to ads in the Yellow Pages, newspapers, and on the radio to get the word out.

Another practice relies on the same means of advertising to a point, but has added a new dimension to their optometric practice management. This practice is increasingly moving toward communicating with patients over the Internet. They maintain regular contact with patients via e-mail and have a great-looking website with printable coupons and free eye care advice.

Any idea which practice is most likely to gain new customers in today’s competitive marketplace? I think it’s pretty obvious: the second one. Using the Internet to build your optometry practice is of immense importance when growing your practice.

But what is the best way to use the Internet to your advantage? Here are some tips that will get you started.

Growing your practice in today’s competitive marketplace is no easy task. Traditional means of getting the

• Write a periodic newsletter and send it to patients via e-mail.

• Build a better website. Include special offers to visitors, and offer them the opportunity to sign up for you e-newsletter.

• Ask visitors to return. It’s amazing what a simple, “Thank you, come again!” will do for your optometric practice management. Courtesy counts.

• Ask for a referral. In other words, if you can tell a patient is happy with the service you’ve provided, see if they can’t recommend some of their friends, relatives, or co-workers to visit you. Make things easier by handing them a few extra business cards for good measure.

One thing to remember about the e-newsletter: federal spam legislation now requires permission from the people to whom you intend to send your messages. Your patients have to agree to get e-mails from you. By creating an “opt-in” for these patients, you’re following the guidelines and showing your courtesy at the same time.

Want to market to your current patient base effectively? Following the practice management suggestions listed above will get you on the right path.

Optometric Websites – Time For Enhancement

There is an art to designing optometric websites—if you do it right, you’ll see an instant boost to your practice. And while a basic website is better than no website at all, going the extra mile can really expand your patient base. This is one case where attention to detail really pays off.

Here are a few tips culled from successful optometric websites that will have your own site getting all kinds of buzz:

Keep it User-Friendly. Given that many of your visitors might have varying degrees of vision impairment, this is a given. Providing a user-friendly environment gives your patients confidence in what you do and the services you provide.

Address the Basics. It may be hard to believe, but new websites often leave out important information like hours, directions, and services. Think about what you’d definitely want to see if you were a patient, and make sure it’s included on your website. Go a step further, even, and solicit feedback before going live—just to make sure you didn’t miss anything important.

Talk about Yourself. People want to know about you, so include some general “about” information, like the history of your practice, and short, individualized biographies of key staff. This will build trust and familiarity among your patients, a key step in actually retaining them.
Make Your Site Known. If people in your area don’t know about your site, they should. Get the word out through search engine optimization so your site will appear in local searches on Google, Yahoo, and other popular search engines. Sign up with Yahoo Local and Google Maps, too, so that patients know exactly where to find you.

Give Patients a Reason to Visit. Incentives, incentives, incentives! Including special offers, coupons, an opt-in newsletter, and other services that people will find useful will be a big plus for your website.

Go the Extra Mile. What can you put on your website that will benefit your patients the most? Interactive features like a glasses suggestion tool or real-time online scheduling rank high on this list. Including features like these will help your site stand out and will ensure return visits from your patients.
Optometric websites that focus on what patients want and need are generally successful. By following the tips above, you’ll be well on your way to establishing your presence on the Internet and using it to build your patient base.