Optometric Practice Managment: Your Local Word Wide Web

Technology has certainly changed the way we think of optometric practice management.

It wasn’t long ago that the idea of linking image systems with an EMR was only a pipe dream. Now it is commonplace.

In fact, many of you have learned how some of these technologies actually become a working part of your marketing mix – with the ‘WOW’ factor of diagnostic technology exhibited at the chairside.

Therefore, for most, there is a natural progression to expand this premise further as we re-evaluate our optometric practice management offerings.

The new and improved patient cycle.

Technology now offers any size practice the ability to expand its reach-big time. We now have the capability, through internet and email marketing to build systems that automatically deliver these ‘WOW’ factors in between patient visits, while providing robust and measurable framework that makes it easy to add value.

It’s all about providing value.

Most people think of eye care marketing and email or optometric websites as extensions of the storefront or optical display. This is a mistake.

We worry about the visibly presentation and design much more than the actual substance or content.

The unfortunate reality is that we waste a lot of money on developing flashy (and often beautiful websites or email templates), without spending much time on the message and content.

I made these expensive mistakes myself.

It took me a while to come around and let go of the flash and focus on the patient.

Email broadcasts are an extension of the chairside.

You don’t fancy pictures, logos, or templates to create an effective message. By simply talking to patients through short, personal, yet informative notes, you are providing an invaluable service.

In essence, you are creating a unique conversation with hundreds or thousands of patients, both listening to their feedback, while teaching and training them how to use these systems.

As you gradually teach patients about their eyes and health, you are simultaneously showing them:

• How to make appointments conveniently online
• How to order contacts through YOUR online store
• Links to your blog or other places for information
• How to refer friends and family
• How to take advantage of special offers or new programs and/or services.

The best part? These systems are so cheap that it almost seems to good to be true. What other optometric management system can deliver this much ‘WOW’ and cost less than the average revenue collected from one patient per year?

Your Eye Care Marketing Niche

ou know how a lot of practice management consultants will say you need to develop a specialty within that practice?

Low vision, specialty contact lenses, and vision therapy come to mind.

It’s true.

So, why don’t you just have one big practice that does it all?

As optometrists, we pride ourselves in being the general eye guy – we can take care of most problems – or at least get people to where they need to be.

So why all the fuss about developing a side-specialty?

For the very same reason why niche-focused marketing is the most
effective way to grow your patient base.

You see, today, in early 2009, we have become a very specialized
society.

For example…

Years ago if you needed legal advice you went to a general attorney.

Today, if you needed an attorney for something, you wouldn’t think of going to a general lawyer.

You’d choose an attorney that specializes in your area of need
(i.e. divorce, personal injury, trial, intellectual property, etc.)

(We’ll talk about WHY in a second.)

And, we see this kind of specialization in every area of commerce… from ultra-specialized doctors all the way to stores just for a specific type of sunglasses.

Fact is, today, people want products and services that appear to be designed for their specific, targeted needs.

They want a SPECIALIST, NOT a generalist.

If they have cardiovascular problems, they want the cardiologist. Not a general doctor.

If they have a foot injury, they want the podiatrist. Not a general doctor.

If they have chronic sinus problems, they want a sinus specialist. Not a general doctor.

Funny thing is… people will happily pay more money for a specialist than they will a generalist.

It’s why the cardiologist gets paid a heck of a lot more money than the general M.D.

Or, why a Mercedes Benz mechanic gets paid a lot more than the Goodyear mechanic.

People want SPECIALISTS, and they happily pay more for their “perceived” expertise.

**So, what does this have to do with the low vision or vision therapy and you and your practice?

Well, the reason the practice consultant recommends these specialities and doesn’t want you to have just one big general practice that they don’t want to be perceived as one big general practice!

You want to accommodate those sliced, targeted, specific groups and their needs.

In return, you are able to attract a larger share of each of those little
groups AND charge a lot more for the service.

Which is the same exact thing you should do when marketing your practice.

You NEVER want to appear as a generalist in your marketing because it totally devalues what you do and causes people
to NOT think of you as a specialist or expert.

Hence, general eye care marketing lowers the perceived value prospective patients have of the care you provide.

Instead, what you want to do is target specific niches and conditions in different marketing pieces, so you position yourself as a
specialist in that particular area.

This makes prospective patients feel you are an expert with solving their problem and INCREASES the perceived value of your care.

Remember, people want someone who is an expert with solving their needs. NOT someone who is just a generalist.

My point is this…

Specialization in marketing is key, today, because of society’s move toward specialized solutions for their specific needs.

They want stuff just for them.

Good thing is, you don’t need multiple offices to accomplish this.

You just need specialized marketing that does it for you.

Increasing Revenue With A Modern Optometric Marketing Plan

You want to increase revenue, but how? The answer is simple, really: enhance your optometric marketing plan. Okay, but how do you do that?

A clue lies in the habits of today’s young people. They spend more time surfing the Internet than they do reading magazines, watching TV, or readings newspapers. But what does this mean for your practice, and your optometric marketing in general?

Simply put, the traditional marketing strategies employed by optometrists—reaching patients through the yellow pages and radio and television advertisements—are on their way out. If you want to reach customers in today’s day and age, you have to use the Internet. You can still use those traditional methods to connect with patients—in fact, some of them might still expect it, to some degree—but no contemporary optometric marketing plan is complete without using the Internet.

Your first stop should be Google. It’s the most popular search engine, and it’s how people will find you. Your website needs to be one of the first a prospective patient sees when he or she is looking for an optometrist in your area. Additionally, you should make sure that your website is listed in dmoz.org and Yahoo directories. Bottom line: if your patients can find you, they’re more likely to call you and make an appointment.

As far as your website goes, put up some interesting optometry-related articles that you think your patients would like to read. Send out an e-newsletter with coupons and an interesting article or two. You can then increase traffic to your website by taking your newsletters and placing them on article database sites like e-zinearticles.com.

Strategies like these are easy to implement and will make a big difference. The sooner you’re up on the web in a noticeable way, the quicker your optometric marketing plan will take flight.

Using Optometric Websites to Expand Your Practice

Want to see an instant boost to your practice? Designing a dynamic, user-friendly website is just the ticket. You might have a basic website right now, and that’s fine—but it you want to attract more patients in today’s world, your website should mirror the content of the best optometric websites.

Here are a few tips based off of what other optometric websites have done well:

“User-Friendly” is the Key. Many of your visitors might have varying degrees of vision impairment, so this should be a given. A user-friendly environment is what your patients will expect—and what will keep them at your site.

Address the Basics. More than a few new websites (and some established ones) leave out critical basic information that you’ll definitely not want to miss. Your practice’s name, location, and hours of operation should be plainly visible on your homepage. Your patients will be expecting it, so definitely include it.

Talk Yourself Up. Include biographical information about you, the history of your practice, and other key staff. This will allow your patients to get a good feel for your practice in the comfort of their own home.

Advertise. Make your name known, especially in your area. People in your area who are looking for an optometrist should know about you. Increase your reach through search engine optimization so that your site will appear in local searches on Google, Yahoo, and other popular search engines. Signing up with Yahoo Local and Google Maps won’t hurt, either.

Give Patients an Incentive to Visit. Incentives are key. They often make the difference between the “on-the-fence” patient and the “newly acquired” patient. Including special offers, coupons, an opt-in newsletter, and other services that people will find useful will help your patient base expand.

Go the Extra Mile. There are many features you can add to your website that will be of use to your patients. Think about interactive features like a glasses suggestion tool or real-time online scheduling—both can be added fairly easily, and they’ll help your patients immeasurably. With extra touches like these, your website will truly stand out.

Successful optometric websites focus on the patient and provide him or her with needed services. If you follow the steps I’ve outlined above, you’ll have no problem establishing yourself as the go-to professional in your area.

Optometric Marketing on the Internet

What does your optometric marketing plan look like? A typical plan—successful, but typical—might rely on getting the word out to patients via the Yellow Pages and ads on radio and television. There’s nothing wrong with this approach in and of itself—except when you compare it with what you can do on the Internet.

If you want to increase revenue and see a steady stream of new patients, you need to be conversant with how the Internet and your optometric marketing plan can work together to produce results. The great thing about it all? It’s actually pretty easy!

First, consider the following: How do people—particularly young people—get their information today? Increasingly, it’s not from magazines, TV, or newspapers, but rather the World Wide Web. Your optometric marketing plan needs to take this into account. But how?

It’s one thing to be on the Internet, and another thing to be able to found there. Search engines like Google, Yahoo, and Metacrawler are you friends in this case, as are directories like dmoz.org. Make sure your site is listed and available to the major search engines. For starters, you can submit your site to Google here.

When you consider content for your website and other Internet-related matters, the following tips will make a difference:

• Send out an e-newsletter to patients who opt to receive it. Your newsletter should contain coupons redeemable for things like eyewear and contact lenses, as well as interesting optometry-related articles for your patients to peruse.

• While you’re at it, put some of those articles—or others you or your staff write—on your website, too. It’s a professional touch.

• Submit your articles to article database sites like e-zinearticles.com. Use the articles to link back to your site. This is a simple way to increase traffic.

While this is just the tip of the iceberg in terms of using the Internet to grow your practice, following the tips listed above will give you a great start. Your patients are moving forward—is your optometric marketing plan going with them?

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